Privacy Policy

Updated 11 November 2026

TriStar Gymnastics Club is a private club at 185 Clayton Dr Unit #1, Markham, ON L3R 7P3, Canada. This policy covers tristargymnastic.com and the personal information we collect to run classes, camps, and registration.

Questions go to admin@tristargymnastic.com or(905) 513-7827. The office is accountable for this policy.

The law that applies

We follow the Personal Information Protection and Electronic Documents Act (PIPEDA). The club is in Ontario and charges fees, so PIPEDA applies to that commercial activity. Ontario does not replace PIPEDA with its own private-sector privacy statute.

Information about a child is sensitive. A parent or guardian acts for a minor. We collect a child's information from that adult, use it to run the program, and do not use it to advertise to the child.

What the website collects

You can read the site without giving us your name. We do not have accounts, and the site does not take payment.

• The contact form is not stored on the website. Send opens your own email program. If you send the message, we receive the name, email address, subject, and message you wrote.
• Cloudflare hosts the site. It processes the IP address, browser type, and the page you requested so the page can load and so abusive traffic can be blocked.
• The map and the typefaces load from Google. Those requests include your IP address. Details are on the cookie policy.

We do not run Google Analytics or advertising tags. We do not sell personal information.

What we collect for a program

Registration is by email or in person, not through an account on this site. For a class or camp we collect:

• The parent or guardian's name and contact details, and an adult athlete's own details.
• The gymnast's name, age or birth date, and the class or camp.
• Health or support notes you choose to give the coaches.
• Payment records. The office takes cash, cheque, debit, or Interac e-transfer. It does not take credit cards.
• The details Gymnastics Ontario requires to register the athlete and collect its membership fee.

Why we use it

• To answer a question, book a tour, or book a trial.
• To register, schedule, and coach.
• To keep the gym safe, including a medical note you gave us.
• To take payment and keep the tax and insurance records the law requires.
• To register the athlete with Gymnastics Ontario.
• To publish a photograph of a gymnast on this site or on the club Instagram, when a parent or guardian has agreed. Ask the office and we will take a photograph down.

Consent

Sending an email or a registration form is consent for the purpose you wrote to us about. You can withdraw consent by emailing the office. We will stop the use, except where we still have to keep a record the law requires, or where a program you already started has its own refund terms. Joining a class does not require you to agree to marketing.

Email

Canada's anti-spam law (CASL) applies to a commercial email. A promotional message from the office identifies TriStar Gymnastics Club, includes our mailing address and a way to reach us, and includes a way to unsubscribe. We honour an unsubscribe request within 10 business days. A reply to a question you sent, or a message about a program you are already in, is part of that service.

Who we share it with

• Coaches and office staff who need it to do their job.
• Gymnastics Ontario, for membership and its fee.
• Your bank, when you pay by cheque or Interac e-transfer. The website has no payment processor.
• Cloudflare, to host the site, and Google, when your browser loads the map or the fonts.
• A public authority when the law requires it, or when we must share information to prevent serious harm.

We do not sell or rent personal information.

Cloudflare and Google may process that technical data outside Canada. We use them to run the public website. Registration files are kept at the office, not in those services.

How long we keep it

We keep a message long enough to answer it and to record the registration it belongs to. Payment and registration records are kept for the period Canadian tax rules require, generally six years after the tax year they relate to, and longer while a dispute is open. A medical note is kept while the gymnast is in a program and we still need it for safety, unless a longer period is required. Hosting logs are kept by Cloudflare for its own short operational period.

Safeguards

The site is served over HTTPS. Paper and office files stay at the gym. Email is not a secure way to send a health card number or a detailed medical file. Call the office for those.

Access and correction

You can ask for a copy of the personal information we hold about you, and you can ask us to correct it. A parent or guardian can ask for their child. We respond within 30 days. If PIPEDA allows us more time, we will tell you. We may ask you to confirm who you are before we release anything. If we refuse a request in a case the Act allows, we will explain why and how to complain.

Complaints

Write to admin@tristargymnastic.com first. You can also complain to the Office of the Privacy Commissioner of Canada atpriv.gc.ca.

Changes

When this policy changes, we change the date at the top. Thecookie policy and theterms sit beside this page.